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Initial Disclosure Document

This information relates to the activities undertaken by Auto Finance Online Limited

The Financial Conduct Authority
The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.

Treating Customers Fairly
Our business is committed to treating our customers fairly and ensuring our products and services are suitable for their needs. Treating Customers Fairly
(TCF) is a core part of our culture and philosophy and you can review our commitment to it by asking for a copy of our TCF policy statement.

What products do we offer?
We are a credit broker not a lender. We can introduce you to a limited number of lenders or hire companies who may be able to assist you with your requirements. We will only introduce you to these lenders or hire companies.

Commission Disclosure
We will receive a commission payment from the finance or hire provider if you decide to enter into an agreement with them. The nature of this commission is
as follows: we either receive a fixed fee commission per finance agreement entered into or we receive a commission based on a percentage of the total amount of finance taken by the customer. The lenders we work with consider that the commission earned reflects the work carried out by us as the broker. This includes advertising the finance option, coordinating with the lender to arrange financing, and handling administrative tasks such as completing proposals, processing orders, and managing delivery. Commissions help cover these operational costs, allowing brokers to provide their services without direct fees to customers. This will not affect the amount you pay. We will disclose the amount of any commission received prior to you signing your credit agreement.

Other Finance Facilities
You may be able to obtain funding for your purchase from other providers and you are encouraged to seek alternative quotations and details of their products
by researching on the high street, in the media and online.

What will you have to pay for this service?
You will not make any payment to us for processing a finance or hire application or for introducing you to a finance or hire provider. All charges that you will pay
including, interest, documentation fees or rentals, where applicable, will be clearly shown on the finance or hire agreement.

Understanding our products and documents
You should carefully consider the amount of time you need to review the information and documentation with which you have been presented, and ensure you understand your commitments under the agreement. You should also consider if it is advisable for you to have someone you know to help you make your decision. This is particularly important if you have any health issues, difficulty in understanding information, or there have been any recent life events that could affect your ability to fully understand the information and documentation. Please advise us if this is the case and we can then proceed with your requirements in the most appropriate way.

Affordability
You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these and other obligations you
already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure
the finance provider is informed immediately.

Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

Who regulates us?
Auto Finance Online Limited trading as Auto Finance Online is authorised and regulated by the Financial Conduct Authority; registration number 832181. Auto
Finance Online Limited address is Blackbox, Beech Lane, Wilmslow, SK9 5ER.

You can check this information on the FCA register by visiting www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.

What to do if you have a complaint
If you wish to register a complaint, please contact us:

  • in writing: Auto Finance Online Limited, Blackbox, Beech Lane, Wilmslow, SK9 5ER
  • by telephone: 01625 460 454
  • by email: info@autofinanceonline.co.uk

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. If you cannot resolve a complaint with us, you may be entitled to refer it to the Financial Ombudsman Service whose contact details are set out below:

Confidentiality and Data Protection

Throughout the process of administering services for you we will need to collect personal information from you and pass this information to one or more third
party organisations in order for them to supply any services you request. This may include passing this information to one or more potential lenders or credit
brokers to enable them to make a credit decision. These lenders may use your information to conduct an affordability and credit worthiness assessment and
will do so using the consent given by you. This may include sharing your information with credit reference agencies and other companies for use in credit decisions and fraud prevention. For full details of where your information will be sent, and the purpose for doing so, or to cancel your consent for the processing of your personal data, please contact us. In cases where your initial application may be refused by the most suitable lender, your application may be
referred to other lenders or credit brokers who may also share information with credit reference agencies in order to assess your application for finance. Those
lenders or credit brokers will not use your personal information to provide you with promotional or marketing material, unless you opt-in to receive this material directly with them.

A copy of our privacy policy, which details how your information will be processed and your rights, is freely available upon request. To request this information please contact us:

  • in writing: Auto Finance Online Limited Blackbox, Beech Lane, Wilmslow, SK9 5ER
  • by telephone: 01625 460 454
  • by email: info@autofinanceonline.co.uk

Copyright © 2024. All rights reserved.

Auto Finance Online Limited is authorised and regulated by the Financial Conduct Authority (FRN: 832181). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. The nature of this commission is as follows: we receive a commission based on a percentage of the total amount of finance taken by the customer. The commission received does not affect the amount you will pay under your finance agreement. You can request for us to disclose the amount of any commission received. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk.

Written Quotation on request

We may from time to time offer promotional finance terms from our funders. These terms will be for specified and limited time and may apply to; specific stock, age of vehicle or finance balance. These terms maybe offered by one or more of our funders. We will receive different commission amounts if you are taking advantage of a promotion.